Shipping policy
Shipping and Delivery
Layaway Depot Pty Ltd trading as Layaway UK — UK Traditional Layaway Service
This Shipping and Delivery policy explains when and how goods are dispatched under our traditional layaway service. It forms part of, and should be read together with, our Layaway Purchase Agreement.
Important — no early delivery
Goods are never delivered, dispatched or released until the total price has been paid in full. This is a traditional layaway service. We do not ship goods while payments are still outstanding. No ownership of, or right to possession of, the goods passes to you before full payment and delivery.
1. When we dispatch — and why this is expressly agreed
Once the total price has been paid in full, we will dispatch your goods within 20 Working Days after the final payment is received.
Because this is a layaway purchase, delivery will normally happen considerably more than 30 days after you enter the agreement. By placing your order you expressly agree to this delivery period, which replaces the 30-day default that section 28(3) of the Consumer Rights Act 2015 would otherwise imply. Your payment plan length, and therefore your approximate delivery date, is shown to you at checkout and in your order confirmation.
If we cannot dispatch within that window, we will tell you promptly, and you may choose a revised dispatch date or cancel the agreement for a full refund of all payments made.
A Working Day means a day other than Saturday, Sunday or a bank holiday in the part of the United Kingdom your delivery address is in.
You will receive confirmation and tracking information (where available) once your order has been dispatched.
2. Delivery area and address
We deliver only to addresses within the United Kingdom. We do not deliver to the Channel Islands (Guernsey and Jersey) or the Isle of Man, which sit outside the UK VAT area, and we cannot accept orders for delivery there.
You must provide an accurate UK delivery address when you enter the agreement, or update it before your final payment. A changed address must also be within the delivery area. If you move outside it, we may cancel the agreement with a full refund.
It is your responsibility to ensure the address is correct and that someone is available to receive the delivery. We are not responsible for delays or failed delivery caused by an incorrect or incomplete address provided by you.
3. Delivery cost
Delivery is free. It is included in the total price shown at checkout, which also includes VAT. No delivery, oversized-item or remote-area charge is added afterwards.
4. Risk and ownership
Risk remains with us until the goods are delivered to your delivery address or received by you or a person you have authorised. Ownership passes to you on delivery, once the total price has been paid in full.
Goods are ordered new from our suppliers — authorised UK retailers — after your final payment. They are not set aside from existing stock when you place your order.
5. Availability and substitutes
If the goods become unavailable, materially change in specification, or cannot reasonably be sourced, we may offer an equivalent or upgraded substitute at no additional cost (unless you agree otherwise). You may accept or decline it. If you decline, the agreement will be cancelled and you will receive a full refund.
6. Delivery problems
If your order does not arrive within a reasonable time after the estimated dispatch date, or if there is damage in transit, contact us promptly at contact@layawayuk.com. We will investigate and work with the carrier to resolve it. Under the Consumer Rights Act 2015, goods damaged in transit before they reach you are our responsibility, not yours.
If delivery fails because of your actions, we will attempt to contact you and a redelivery charge covering our actual costs may apply.
7. Cancelling instead of waiting
You can cancel at any time before your goods are delivered and receive a full refund of everything you have paid, with no fee. See our Cancellation & Refund Policy.
8. Questions
Contact us at contact@layawayuk.com.
Who you are contracting with: Layaway Depot Pty Ltd trading as Layaway UK, a company incorporated in Australia.
Australian Company Number: 165 233 947
Email: contact@layawayuk.com
This policy forms part of the Layaway Purchase Agreement. In the event of any inconsistency, the Agreement prevails.